Refund & Cancellation Policy

1. Nothing renews automatically

Credit packs and plan passes are one-time purchases. Nothing is charged again unless you buy again, so there is no subscription to cancel.

2. When we refund

Payment taken but credits or plan not added: if the problem is on our side and we cannot fix it within 2 working days, we refund the full amount.

Duplicate payment for the same order: we refund the extra payment in full.

Unused purchase: you can ask for a refund within 7 days of buying, if none of the purchased credits have been used (or, for a plan pass, no AI credits have been used since you bought it).

3. When we don't refund

Credits already used, partly used packs, and plan passes after their benefits have been used are not refundable, because the AI cost has already been paid on your behalf. Accounts closed for breaking our Terms of Service are not refunded.

4. How to ask

Write to info@teknosage.in from your account's email with the payment date and amount (or Razorpay payment ID). We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.